Shipping and Returns

Payment
All customers can make their payments by credit / debit card, by sending this payment via our secure payment partner PayPal.
PayPal is both a secure, recognised and popular way of paying for goods over the internet.
Your credit / debit card details remain secure via encrypted pages with them, and will never be seen or stored by us.

Orders
UK BUYERS - When you place an order you will receive an email notification to that affect.
Postage and Packaging is banded by the combined weight of your order.
Orders sent out next working day.
Standard Delivery - Pieces deliverd within 5 to 7 Working Days
0 - 3kg - £4.99
4 - 6Kg - £6.99
10kg - £13.99
Express Delivery - Pieces delivered within 48 hours
1 - 3kg - £10.00*
4 - 10kg - £12.50*
above 10kg - £25.00*
*subject to change

OVERSEAS ORDERS - We currently ship to USA & Canada, Australia, New Zealand and certain parts of Europe.
An estimation of your shipping costs will be provided at checkout. In the unlikely event of an overcharge re these costs, that amount will be refunded.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the purchasers' responsibility so check with your countrys' customs office to inform yourself of any additional costs your may be liable to prior to buying your chosen item/s.

Sometimes in order to save you high postage costs we will send your items out to you in more than one parcel, we will inform you if this is the case.

Standard Delivery Times
UK CUSTOMERS - All deliveries are sent out next working day. Standard Delivery arrives within 5 - 7 Days, Express Delivery is delivered within 48 hours. 
OVERSEAS CUSTOMERS - Delivery times for European orders 5 - 7 days and all other destinations 10 -14 days.
During holiday times such as Christmas or Easter please allow extra time for delivery and also to avoid disappointment please place your orders in good time.

Returns Policy
We are certain you will be happy with your purchase.
If you have any questions about the item(s) you are ordering, please use the contact form or email us before placing your order.
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days of receipt of your item(s).
Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping or postage costs for which you were responsible.
Returned purchases must be received by us within seven (7) days from our UK Customers and ten (10) days from overseas.
 
Packaging
We try to recycle clean packaging and parcels to work with and not against the environment.

VAT
The Country Dormouse is not VAT registered, therefore VAT is not applied.